We accept Visa, MasterCard, American Express and check cards or ATM cards, as long as they are connected with one of the major credit card companies listed above. You can enter your entire credit card number via our secure server, which encrypts all submitted information. In certain regions, we may also offer third-party payment or billing provider options (e.g., PayPal).

Please contact your third-party payment or billing provider (e.g., PayPal) as your use of such services will be subject to their terms and conditions. We do not charge for use of these services.

For credit card verification, you must enter the address exactly as it appears on your credit card statement.

There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit. A credit card computer, either on our end or your bank's end, may have encountered a machine error or your billing information may not have been accepted. If you are experiencing issues with submitting an order, please contact our Customer Support Team.

We will not charge your credit card until your product(s), including backordered or preordered items, are actually shipped. If you use a third-party payment or billing provider (e.g., PayPal), you may be charged before your order ships pursuant to their terms and conditions.

The charge will appear on your credit card as: "*Western Digital Online Store".

Any sales tax charged will be indicated once your billing and/or delivery address has been entered during checkout.
If you are making a purchase on behalf of a business and would like to apply for tax exemption, please follow the steps here prior to making a purchase on our store.

Click here to look up your order and print a copy of your invoice.

If there is a problem with your order, please contact our Customer Support Team via this form here or through the phone (+1 (888) 527-1441) and let us know your issue. Keep your order confirmation email or order details page handy for reference as we help you with your concerns.

Standard shipping is only available to the contiguous US, excluding Alaska, Hawaii, and all US territories. If you are shipping to any of these excluded regions, you are ineligible for standard shipping.

Unless otherwise stated, Software shall be delivered digitally. Instructions for download orders will be sent via email.

Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available in a week. You will receive an email notification as soon as the product ships. As a reminder, your credit card will not be charged until your order has been shipped. If you use a third-party payment or billing provider (e.g., PayPal), you may be charged before your order ships pursuant to their terms and conditions.

Unfortunately, you cannot change your shipping address after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system. If your package is not successfully delivered, it will be returned to the warehouse and a credit will be made to your account.

Unfortunately, you cannot change your shipment method after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system.

Shipment confirmation emails with tracking numbers are sent the business day after your order ships.

Delivery costs are calculated and displayed after you have entered your shipping information on the checkout page.

Due to shipping restrictions, we cannot deliver to P.O. Boxes.

Orders placed for in-stock items before 10am PST (Pacific Standard Time), Monday through Friday will usually ship within one business day. We do not offer Saturday, Sunday, or holiday shipping or deliveries.  Please note that we may have to verify your billing information. Any incomplete or incorrect information may result in processing delays or cancellations.