Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to the Western Digital Store and credited for the product cost and tax, less shipping and handling.

Please allow 7-10 business days for a credit to be issued. It is the customer's responsibility to make immediate and adequate arrangements with the shipping company to accept a shipment after the first failed delivery attempt.

Return Merchandise Authorization (RMA) instructions for products purchased on the Western Digital Store within the last 30 days:

1. Request a Return
   • You will need to obtain a Return Merchandise Authorization (RMA) number so your return can be processed. If you placed an order under a registered account, you have the option to initiate a return from within your account under Order History. If you placed an order under a guest account, an RMA number can be obtained by calling Western Digital Customer Service: +1 (888) 527-1441.
     
     Once your return is approved, you will be able to generate a pre-paid shipping label. Please attach this shipping label to your return shipment.
   
   
2. Write your RMA number on your return
   • Write your RMA number clearly on the outside of the package to be returned. All products must be returned in the original manufacturer packaging. If your product was shipped in a standard carton, please be sure to return using the same or similar packaging. If you ordered a bare drive, you must return it in the same box with the drive seated in the plastic end caps to protect it during transit. When using the original carton, please ensure that all previous shipping labels or other markings have been removed or covered completely.
   
   
3. Ship the product back to us
   • You must send the product back to us using the UPS pre-paid shipping label, or a carrier of your own choice. If you are using our pre-paid shipping label, simply drop off the shipment at your local UPS facility. If you decide to use your own shipping label, you will not be reimbursed for any shipping costs incurred. If you ship the item(s) yourselves, the Western Digital Store will not be responsible for items lost in transit to our returns processing center or any return that does not have a signed Proof of Delivery. Please note that standard USPS Priority Mail does not provide the required proof of delivery. We strongly urge you to use UPS, FedEx or DHL. It is your responsibility to retain a copy of the return's tracking number in the event that the item is lost in transit.
     
   
   
   • Send your Western Digital Store return to this address:
     
     Western Digital c/o Teleplan Service Logistics INC
     1784 Pan American St, Ste 101
     Calexico, CA 92231-9531
     1 800-275-4932
     
     (Please note that this is NOT the same address found on Western Digital's support site for defective products.)
      
4. Keep your tracking number
   • Please keep the shipping carrier's Package Tracking Number as proof of your return.

Once the return is received, please allow up to 7-10 business days for the credit to appear on your account. Credit will be issued to the payment method or credit card used for your original purchase. Please note that failure to return all original merchandise with accompanying accessories and materials will result in the product being returned without credit and at the expense of the customer. If there are any delays in receiving your credit, please contact our Customer Support Team.

Unfortunately, in the majority of cases, we are unable to cancel an order as orders are processed for shipment immediately upon completion.

Please call Western Digital Customer Service for further assistance. You will need to provide your Order ID and the part number(s).

Subject to the exclusions below, if we are unable to cancel your purchase, you have two options:

1. Refuse delivery of the product. This will send the package back to Western Digital. Please allow 7 - 10 business days for a credit to be issued.
2. Accept the package and follow the Western Digital Store returns process to return and receive credit for your purchase.
   

Exclusions: Software is not cancellable once it was made available to you by sending you a link for downloading or a license key via email or other electronic delivery method or for which instructions to download (including from a third party platform) have been provided to you. 

Product purchased from an authorized reseller may be returned to the reseller and is subject to the terms and conditions of the reseller. Contact the reseller directly for return instructions.